Martin Steuernagel

Process Owner Financial Services LH Group (FRA FA), VP Process Management Finance LGBS (FRA BE/F
Lufthansa Global Business Services
Martin Steuernagel began his professional career in 1991 with an apprenticeship as “Luftverkehrskaufmann” at Lufthansa AG and worked during his studies on a project for the spin-off of LH Systems. At the same time, he completed his studies in Business Administration and Economics. After a year as an auditor in the group audit department, he joined the central cost reduction project "Programm 15" of LHAG in 1996. In mid-1999, he assumed responsibility for the quality management department at LH Passage, and in 2002 he returned to Group Auditing as Head of Auditing in Finance and Accounting. With the change to Cologne, he took over the position of Head of Accounting and Corporate Finance at LHAG, which was transferred to the Head of Global Accounting Services in 2009 with responsibility for the Airline Accounting Center in Bangkok, Mexico, Krakow and Cologlne. With the establishment of Lufthansa Global Business Services GmbH, he took over the role of Process Manager Finance in 2014. Since the end of 2016, he has been working as Process Domain Owner Financial Services for the LH Group.

15:45 Einführung einer Global Process Owner Struktur bei der Deutschen Lufthansa

• Aufbau Global Process Ownership Prozesse P2P, O2C und Rev Acct
• Lessons Learned aus dem Projektverlauf zur Einführung (2016)
• Ergebnisse und Erkenntnisse nach 12 Monaten als GPO (2017)
• Nächste Schritte (2018)